Customizing workflow process. Advantages of flexible IT help desk tracking

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Back in the 90's large corporations have begun to implement various automated workflow systems. Undoubtedly, the use of such programs leads to increased efficiency in a single company. Some innovative methods of personnel management, time embedded in a company, can significantly improve the quality of the organization simply by improving relations within the production process.

Most instant messaging systems are 'luxury items' for personal communications over a cup of coffee, but, unfortunately, not always suitable for organized work. Surely it is that you have received a message through this kind of communication, forgotten or do not see it. And imagine what can happen in a mess of the company among employees who use this kind of communication to work?

There are many different systems of corporate management and IT help desk automation, you may choose any of them, but after using Comindware Tracker you will stop your searching once and for all. At you disposal web-based workflow management and issue tracking system. It has an integrated task management and collaboration features.

A convenient flexible system

The remarkable feature of this tool is an ability to customize flexible tracking system. It's not a secret that many similar programs don't allow you to satisfy all your needs within the workflow projects, tasks and sub-tasks organizing. Comindware Tracker gives you a flexible system, where multiple teams and departments of the company can:

• Simplify issue tracking
• Collaborate in file sharing and live discussions
• Organize the execution of tasks and projects
• Automate workflow processes

Comindware Tracker provides breakthrough flexibility for adapting to your ideal workflow processes for almost everything you want to track.

IT Help Desk Solution

The IT Help Desk Solution in Comindware Tracker is manufactured to help you simplify processing and management of daily IT help desk events. This IT help desk management system is simple using and easily customizable to all your needs. With standards-based workflow process management templates, forms, lists, and reporting dashboards, you get an effective, convenient and well organized system. 

Comindware Tracker offers customizable reporting dashboards and widgets, providing real-time and historical status reporting such as:

• Number of incoming, active, and resolved tasks over certain time periods
• Average resolution period 
• Percentage of requests resolved 
• Amount of requests processed per person along with average resolution time, outcome, etc.

Simple and secure tracker

The main problem in any program to automate the workflow process is that many of them can be handled only a genius, then that genius has to explain somehow to others 'on the fingers' how the program works and most difficult to adjust the program for a particular user. Many companies are forced to keep the state of programmers, who are engaged in setting of heavy software for the company. You can forget about such nuisances with Comindware Tracker, which is simple enough for anyone to use. You can set personal security rules for different workspaces, projects, teams and departments with a few clicks.

Comfortable visibility

The remarkable feature of Comindware Tracker is a filtered list views, which provide real-time status, including priority and deadline-based views of tasks and other tracked positions and items, thus you can see what’s going on. Graphical dashboards provide convenient charts for reporting and analysis. Dashboards and list views are fully customizable according to your demands. Data can also be exported to Excel for further analysis.

For the first time, workflow process automation, IT desk help and issue tracking for different departments in your company can be handled within a single web-based application. Each area can have its own separate workspace with unique members and security settings. So don’t waste your time and money on different applications and so on – you can get things done with a single software package that only requires that users have a browser.

I speak three foreign languages and currently work in Project management insights, Sydney, Australia, project-management-insights.com. I like to test various software and mobile applications. One my duty with the company I work in is to write for it's clients website. So I began writing for other blogs from around the world on various topics.

If You Haven't Considered Online Printing Yet, It's Your Loss!

In simple terms, online printing is conventional printing but via a web portal or the World Wide Web. Online printing should be accessible from anywhere at any given time as long as one has access to the Internet. Companies referred to as online printing Firms carry out the actual online printing.

For a business to thrive, it needs exposure to its targeted clients resourcefully. For many years, the easiest way to achieve this has been via print media. Nowadays, there are numerous methods for a business to advertise itself through the various media platforms. Print media is one sector in this category though there are many other methods. Print media includes magazines, newspapers, catalogs, signboards, flyers and posters, and these are particularly vital advertising platforms that should be used efficiently for any kind of business to thrive. Humans respond remarkably well to visual applications, therefore, the more aesthetic or attractive one makes it, the greater the attention it attracts.

Online printing has revolutionized the printing services sector. Any business can nowadays access online printing from online printing firms. Online printing firms handle most if not all printing requirements. One enormous advantage of online printing is that it is cheap. This is particularly vital for any business since for a business to be successful, it has to reduce its expenses and maximize on profits. Online printing firms offer discounts on printing. However, discounted printing does not mean that the printing firms are cutting corners. The quality from discounted printing is just as potent as the one offered by conventional printing firms.

Online printing is advisable for any business operating within a narrow budget. Usually when a business is seeking for a supplier of raw materials or services, the cost in relation to the goods or services must be taken into consideration. This consideration pays specific attention to the quality of goods or services being supplied in comparison to the cost incurred. 

When it comes to business, every activity including the goods or services is centered on cost. This then is why when a business delves into advertising their shop, store or brand; they have to make certain that the service achieved as a result, will cost less than what it is worth. Thus, when printing posters or flyers in a large number for the purpose of advertisement, it is advantageous if they are as cheap and of the best possible quality. Here is where online printing comes in, of course.

When ordering posters, flyers or brochures online, it is best to order printing in bulk. This helps because the more you print, the less the cost per item printed. Therefore, you should order printing of advertising material in a large volume if the business has the capacity to distribute the material within a specified period coinciding with the advertising and marketing calendar. You should also consider the delivery and payment method. Usually online printing firms need credit card details for the business while others consent to cash on delivery.

Folks, online printing of posters, flyers or brochures is an easy and expedient way of doing a business’s marketing material being that it is hassle-free. If you haven't tried it yet, you should certain start looking into it soon!

After facing problems of narrow budgets and high prices of printing services. Author Jordan Siron decided to blog about online printing services which would help others in doing smart work!

The Basic Function of a Computer Firewall

The word firewall is a very term in the world of computing. It is a part of a security of a computer or network but for today’s topic where going to focus a personal computer firewall. First what is a computer firewall, well it could be a software firewall or hardware firewall, wait a minute here this is getting to deep before we go any further let’s see what a firewall in general do or how does it gets to function. Firewall checks information coming from the Internet or a network and then either turns it away or allows it to pass through to your computer, depending on your firewall settings. In this way, a firewall helps prevent hackers and malicious software from gaining access to your computer. Windows Firewall is built into Windows and is turned on automatically.

The firewall has different settings depending on its work areas. For a firewall of a personal computer the general setting is usually determine by the owner which program is allowed or denied access to computer. Allowing a program to communicate through the firewall, sometimes called unblocking, is when you allow a particular program to send information through the firewall. You can also allow a program to communicate through the firewall by opening one or more ports. If you run a program such as an instant messaging program or a multi-player network game that needs to receive information from the Internet or a network, the firewall asks if you want to block or unblock (allow) the connection. If you choose to unblock the connection, Windows Firewall creates an exception so that the firewall won't bother you when that program needs to receive information in the future.

The recommended general default firewall settings are listed below:

·         The firewall is on.

·         The firewall is on for all network locations (Home or work, Public place, or Domain).

·         The firewall is on for all network connections.

·         The firewall is blocking all inbound connections except those that you specifically allowed.

·         E‑mail viruses

Image via Wikipedia

 

The two items listed below are the two most common applications that a computer firewall can prevent from entering your computer. With the help of a properly set firewall the two items below can be prevented from infecting and gaining information from your computer.

E‑mail viruses

E‑mail viruses are attached to e‑mail messages. A firewall can't determine the contents of e‑mail messages, so it can't protect you from these types of viruses. You should use an antivirus program to scan and delete suspicious attachments from an e‑mail message before you open it. Even when you have an antivirus program, you should not open an e‑mail attachment if you're not positive it's safe.

Phishing scams

 

Phishing is a technique used to trick computer users into revealing personal or financial information, such as a bank account password. A common online phishing scam starts with an e‑mail message that appears to come from a trusted source, but actually directs recipients to provide information to a fraudulent website. Firewalls can't determine the contents of e‑mail messages, so they can't protect you from this type of attack.

Image via Wikipedia

If I have a router with a built-in firewall, should I also turn on Windows Firewall?

Yes, because router-based firewalls only provide protection from computers on the Internet, not from computers on your home network. For example, if a mobile computer or guest computer connects to some other network, becomes infected with a computer worm, and then connects to your home network; your router-based firewall won't be able to prevent the spread of the worm. However, a firewall running on each computer on your network can help control the spread of worms.

However, running more than one firewall program on your computer at the same time could cause conflicts. It's best to just use one firewall program, in addition to a router-based firewall.

Computer Tech Tips on Basic Zone Alarm Configurations

Firewall protects system from inward virus attacks and unwanted outward information sharing. Windows operating system generally comes with pre-installed windows firewall. But you should have one independent firewall to secure your data, identity and other sensitive information.

Zone alarm is a freeware firewall, which has a fully-loaded a paid version too. Till date over 60 million freeware copies have been downloaded till date. Use it to understand its effectiveness.

After installation, you could see the “Z” icon on the right bottom corner of your PC screen, near by the clock. Click it to open firewall window.

It allows 3 tiers of protection under 3 tabs – computer, internet and identity & data. Select each tab to configure each feature.

1. Computer

Under this tier, you could see 4 different security options – Basic firewall, anti-virus & anti-spyware, application control and PC tune-up. However, free version allows only 2 - Basic firewall and application. Other 2 are available once you opt for the paid version.

Basic firewall – This helps to set security level of the firewall. You can set it off, medium or high along a sliding scale. You need to set security high under public zone, i.e., internet. But you can opt for medium security when connected to private network or close end LAN, i.e., trusted zone.

Application control – Infected application compromises information within your system. You can control such applications with this feature. Set it to automatic. You can screen select applications from working too.

Image via Wikipedia

2. Internet

Zone alarm freeware provides you anti-phishing cover under Internet security. Paid version gives you 3 more crucial covers – Browser virtualization, anti-spam and parental control.

Phishing is a malpractice rampant in worldwide web to steal user identity and passwords. Anti-phishing feature counters this risk. Switch this feature on and opt for automatic update under general settings. There is an advanced setting of course but it won’t be wise to tweak it if you don’t have details on browser and OS. History shows you the record of countered risk.

Image via Wikipedia

3. Identity & data

To secure your identity and data Zone alarm allows you identity protection and online backup. With paid version you also get DataLock hard drive encryption.

To use identity protection feature you have to register yourself - this won’t cost you – on Zone alarm website. Freeware firewall provides you 2 GB of space to backup your data. Once you are register on the official Zone alarm site, you have to sync your system with the server for backup process to start.

 

Things to remember

1. You have to update firewall regularly, at least once a week. Check top right hand of your Zone alarm window for update button. You will get another button – Tools.

2. Tools allow you game mode, preference and scheduled tasks. Firewall restricts data flow required in online gaming. Under game mode you can temporarily lower the security. Don’t forget to turn off the mode once you finished gaming.

3. Scheduled tasks allow you to set intervals for different types of system scans like, anti-virus quick scan, normal scan and deep scan.

4. You can tweak different backup settings and passwords in preferences.

Worldwide web is gold mine and minefield at the same time. You have to step carefully to keep sensitive information away from dirty hands. So better don’t wait till you are knee-deep in trouble. We know – prevention is better than cure.

About the author: Alia Haley is a blogger by profession. She loves writing on technology and luxury. Beside this she is fond of gadgets. These days she is researching about 3d phone. These days she is busy in witting an article on Bushnell Binoculars.